Return Policy

1. Overview

At Parsalee.com, we strive to provide quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help.

2. Return Eligibility

To be eligible for a return, please ensure:

• The item was purchased within the last 14 days
• The item is unused and in its original packaging
• Perishable goods (such as certain beverages and dry fish) are not eligible for return

3. Non-returnable Items

The following items cannot be returned:

• Perishable goods such as dry fish and certain beverages
• Discounted or sale items
• Gift cards and promotional items

4. Return Process

To initiate a return, please contact our customer service at support@parsalee.com with your order details. Once approved, we will provide instructions for returning the item.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original payment method within a certain number of days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@parsalee.com.

7. Shipping Costs

Shipping costs for returns are the responsibility of the customer, except in cases where the item was defective or incorrect. Shipping costs are non-refundable.

8. Contact Us

If you have any questions about our Return Policy, please contact us at support@parsalee.com.